Please do not telephone the main number to order your repeat prescription.

Order using one of our three methods

See our "Order Repeat Medication" page for further details



Charlotte Medical Practice is currently experiencing high volume of calls. 

Unfortunately our system cuts off automatically after 6 rings.

We have been working with the Health Board to get this fixed but this has been a long standing issue.

Please bear with us, avoid phoning first thing in the morning.

Use the dedicated Prescription line to order prescription. 01387 244623, Or email






All telephone calls to and from the surgery are recorded for training and monitoring purposes. 



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The Repeat Prescription order line is now operational.

01387 244623

Check out the Order Repeat Medication page for more details

We will be closed for

Staff Training

Tuesdays 12:30 until 2pm.


Avoid busy times on the phone, please do not call before 10am unless it is urgent, particularly on a Monday and a Friday.



You can now order your repeat prescriptions using patient access or by leaving a message on the Prescription Line.



Check out the 'Order Repeat Medication' page for more information.



Queues at the Reception Desk? Why not use our patient self check in screen to tell us you have arrived?



Do we have your mobile phone number? Why not update your details online?


Shingles Vaccine



If your birthday falls between 2nd Sept 1939 and 1st Sept 1949 you are eligible for a shingles vaccination. Please call to make an appointment with the nurse.