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Charlotte Medical Practice
12-28 Lochfield Road
Dumfries
DG2 9BH

Tel: 01387 267626
email: dg.charlottestreetmp@nhs.net

Booking an Appointment


 

Please make an appointment either in person or by telephoning 01387 267626. Emergency cases will always be seen the same day, but we cannot promise a particular doctor. You may also book an appointment up to four weeks in advance.

 

You will normally be offered the first suitable appointment with your own doctor. We prefer you to consult your usual doctor except in urgent or emergency cases. If you feel that your problem could be dealt with by telephone, you may choose a telephone appointment. It is important to be on time for your appointment. If you are late the doctor may not be able to see you and you will be asked to re-book your appointment.


Chaperones

 

On occasions your doctor may request that another member of our practice team acts as a chaperone during a consultation or examination. We will respect your privacy and dignity during any consultation/examination where a chaperone is present.

 

Failure To Attend

 

Patients who fail to attend for a booked appointment is a waste of our clinicians’ time. Each month approximately 200 appointments are lost due to patients failing to cancel their appointments. That’s approx 33 hours of consulting time lost each month. If you cannot keep an appointment, please let us know as soon as possible. This will allow us to re-allocate the appointment and provide a better service for all. Our policy is that patients who fail to attend for three appointments in any 12-month period risk removal from the practice list.


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