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Charlotte Medical Practice
12-28 Lochfield Road
Dumfries
DG2 9BH


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eConsult

 

To improve Clinical access during these difficult times, Charlotte Medical Practice are proud to introduce eConsult  a new online service which allows you to contact the surgery by filing in an online form at a time that suits you and we will reply by the end of the next working day.

 

What is eConsult?

 

eConsult is an online consultation service that allows patients to contact the practice to ask for medical help or advice, or for administration requests.

 

How does it work?

 

If you want to request anything from the practice, click on the eConsult banner and select the right option for you.  Fill out the online form, which asks similar questions to what a GP would ask during an appointment.  Every eConsult is then reviewed by our team and we will be able to decide on the right care for you.  We will respond to every eConsult by the end of the next working day, if not sooner.

 

If you need an appointment we will make sure you get one.

 

you can watch a quick video here

 

Why are we using eConsult?

 

eConsult takes a detailed set of information about your symptoms or request, so we can look after patients based on their need, not who can ring into the practice first.

 

For many patients this will mean they won't have to come into the practice helping to keep you, our patients, and our staff safe and healthy.

 

When can I start using eConsult?

 

You can start using eConsult from Tuesday the 16th of June.

 

 

 

 

 

 

 

 

 

 

 


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