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Charlotte Medical Practice
12-28 Lochfield Road


New Normal

Over the last 6 months staff and patients at Charlotte Medical Practice have had to adapt to new ways of delivering and receiving healthcare in light of the Coronavirus pandemic.  We feel that we have all managed to do this exceptionally well and we would like to thank our patients for their support during this testing time.


Sadly Covid-19 doesn’t appear to be going away any time soon and so we are looking at how we can continue to deliver high quality healthcare to our patients whilst also maintaining their safety and the safety of our staff.


Over the next few weeks and months some services that were temporarily stopped as a result of the pandemic will be reintroduced, as well as implementing new ways of working.  This is so that we can protect the most vulnerable patients at higher risk of developing complications from Covid-19, whilst still providing continuing patient care.


We will retain the current triage model for all GP and ANP appointments in keeping with current government guidance.  This means that patients will be reviewed either over the phone or via the eConsult process in the first instance.  During the pandemic we have dealt with many health issues safely over the phone, and where appropriate we are utilising video consultation where patients have a Smartphone or tablet enabled.  This again reduces the need for patients to attend the surgery and allows us to implement social distancing more easily, however, only where necessary and clinically indicated.   


Telephone and video consultation will be used more widely and will extend to GP & ANP appointments but also some annual reviews of certain long term conditions with our nursing team.  We encourage patients to book a routine telephone consultation with the doctor that you would usually see; these should be used for ongoing long term problems and we endeavour to have appointments available for at least 2 weeks in advance


However this does not mean that face-to-face appointments will not be available.  They certainly will, and in some circumstances are absolutely necessary.  However these requests will still need to be triaged before an appointment is made.  


Please do not be offended if our Reception team ask you about your need for an appointment and give you have a telephone appointment in the first instance.


We have also increased the use of electronic methods of communication and on the 16th of June we launched a new online service called eConsult.  You can access this tool via our website - www.charlottemedicalpractice.scot.nhs.uk and use it for the following things

  • Ask about common health problems, including where to access help and how to self-care
  • Requesting things like renewing of sick notes
  • Asking general queries of our clinical team


eConsult has an option for you to add photographs to your enquiry, something we have been encouraging patients to do, which has really helped the clinical team deal with lots of queries around skin problems, eye problems etc. 


The eConsult platform is a secure method of sending your information through.  It also ensures that it is actioned quickly.  Any query you submit is added to your medical records and a member of the team will respond to you by the end of the next working day.  If an appointment is deemed necessary, we will contact you to arrange this.


We are encouraging the use of this system as it helps to relieve pressure on the telephone system and appointment availability, and ensures we capture as much information from you as possible. 


We have seen an increase in patients requesting repeat prescription via Patient access, via email or via our direct line answering phone service; and we are sending prescriptions straight onto a nominated pharmacy.  This has saved patients many unnecessary trips to the surgery to drop off and collect paper prescriptions.  We will continue this process and ask all patients to request their repeat medication in this way going forward.  Please continue to allow 48 hours for us to process your request, and be mindful that your chosen chemist may also request an extended timeframe to do their bit as well.


A Perspex screen has gone up in reception and we have significantly reduced the number of chairs available so that we can distance patients from one another.  We ask patients who do have appointments at the surgery to ensure they attend at their allotted time, if you attend early you may be asked to wait outside, if you attend late your appointment may be cancelled.  This ensures we have enough room in the waiting room to maintain social distancing.  We have also implementing signage to help patients keep to the 2m distance rule.  Patients are also required to wear a face covering when attending appointments.


The doors are locked but the reception is still manned, this is to encourage patients not to “pop in” with a query or request.  The eConsult service and our telephone lines are there to deal with general enquiries.  Please do not use the email address for your clinical requirements as it is not manned regularly. We are currently working with the Health Board to cope with the increased telephone demand at this difficult time.


It is a strange new world we are in, but please be reassured that these measures are being put in place to protect patients and staff and enable us to continue to provide high quality health care to all of you. Please bear with us during the next few weeks and months as we look to embed these new ways of working. 


We also update our Facebook page regularly with information on services so please follow us on @charlottempdumfries

Medical Student

Charlotte Medical Practice is very excited to welcome Rioghnach Hannan to our team.  Rioghnach is a ScotGem student. ScotGem is a new four-year graduate entry medical programme tailored to meet the contemporary and future needs of the NHS in Scotland.  She is in year 3 of her training and will be with us until Summer 2021, she is with us to gain experience in General Practice.


With consent, you may be offered an appointment with Rioghnach; this will be after a discussion with a GP.  It will be an extended appointment and one of the GP's will join the consultation to review the decision making and agree a management plan.  If you do not she to see her your wishes will be respected.  This will not affect your treatment in anyway.

Changes to Access

Changes to Access as a result of Coronavirus


Charlotte Medical Practice is currently restricting access for the safety of all patients and staff.


The Practice remains open for all essential primary care problems but on the advice of Health Protection Scotland we have put in place a process whereby everyone is screened by telephone prior to being seen.


All Patients will still have access to the care they require


We appreciate your patience and understanding at this time.

Dr Currie

After nearly 30 years of service at Charlotte Medical Practice, Dr Currie has decided to reduce his hours.  From the 28th of October he will be in the surgery on a Tuesday and Friday morning; and all day on a Thursday.  He will be continuing in his Health Board role on a Wednesday.  We will therefore need to move some of Dr Currie's patients on to Dr Wilson's list.  Dr Wilson joined us from Aberdeenshire in January of this year and has proven to be very popular with patients, staff and visitors alike.


We hope you join us in celebrating Dr Currie's long service and look forward to his continued commitment to the team here at Charlotte Medical Practice for some time to come.

General Practice Mental Health Workers

We are pleased to welcome two new General Practice Mental Health workers to Charlotte Medical Practice!  Mel Styles and Lynne Rhodie have started working in the practice as part of a new initiative.  As new people come to work in the practice, the reception staff may ask a little more about the issue you would like to see someone about.  This is to ensure that you are seen by the right person, in the right place, at the right time.  If you are looking to see someone about a mental health problem, it may be that you could see Lynne or Mel without having to see a GP first - please mention this to reception staff.  Please note, this is only for patients who are not already known to the mental health service.



Join us to keep up to date with all that is happening at Charlotte Medical Practice

On Facebook @charlottempdumfries 

Patient Self Check In Screen

In order to minimise the queues at the front desk, we have installed a Patient Self Check In Screen.

If you just want to tell us that you have arrived for your appointment, there's no need to queue at Reception, just use the touch screen to arrive yourself.

If you need any help, the Reception Team will be happy to show you how to use it.

Shingles Vaccine

From the 1st of September 2019,  everbody born between 2nd September 1939 and 1st September1949 will be eligible for a Shingles vaccination.


This vaccination can reduce your risk of getting shingles, or, if you do get shingles, it can reduce how serious the symptoms can be.


If you think you may be eligible, please call the surgery to make an appointment with the nurse.

Scottish Bowel Screening Programme

Bowel cancer is the third most common cancer in Scotland after lung and breast cancer. Every year, almost 4,000 people are diagnosed with the disease.

The Scottish Bowel Screening Programme invites all men and women in Scotland between the ages of 50 to 74 for screening every two years.

At Charlotte Medical Practice, we believe that the bowel Screening Programme is important as it aims to find bowel cancer at an early stage in people with no symptoms. If bowel cancer is detected early enough through screening, there is a 90% chance of treating the disease successfully.

For more information about the Scottish Bowel Screening Programme, including step by step instructions for using the bowel screening kit, please go to www.bowelscreening.scot.nhs.uk

If you need an additional testing kit, please let us know and we will organise one to be sent out to you.

NHS24 new number is 111

The telephone number for NHS24 has changed. It is now free to call NHS24 by dialling 111

Please note that if you call the surgery and are transferred to NHS24, you will still be charged a standard telephone rate for the call. To avoid the charge, just hang up and redial 111.

Free Appointment reminders by text

We can now send you a text reminder 24 hours before your appointment. Please make sure we have your up-to-date mobile phone number so that you can benefit from this service. 

Smoking Matters

Want help to stop smoking? Smoking Matters now hold regular clinics at the Surgery to offer help and support. Please call them on 0845 602 6861.

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