REMEMBER IF YOU HAVE AN URGENT LIFE THREATENING CONDITION PLEASE PHONE 999, DO NOT DELAY
Routine appointments
Please telephone the surgery on 01387 267626 to organise an appointment. The Reception team will request a brief description of your concerns, this is so that they can assist you to the most suitable clinician for your appointment.
We offer both face-to-face and telephone appointments. Many issues can be dealt with efficiently over the telephone, tests, and referrals to secondary services organised, care plans discussed, and medications prescribed. If you feel you require a physical examination, please make a face-to-face appointment. If you are unsure, the Reception team will help you make this decision.
You will be send a reminder of the date and time of your face to face appointment via mobile phone text prior to the day you are attending.
Urgent appointments
If you request an urgent appointment you will be called back by one of the triage team the same day. Your issue may be then be able to be dealt with over the telephone or you may be directed to an appropriate health professional.
In Charlotte Medical Practice we have two Advanced Nurse Practitioners, who can deal with many of the things a GP can. We have pharmacists, Chris Dunlop & Megan Kennedy, who can deal with many medication-related queries. We have Mental Health Nurses, Debbie Parker & Mel Styles can help you with anxiety, stress and low mood. We also have a physiotherapist, Ruth Bell, who can help you with muscular pain, soft tissues injuries etc.
To ensure that you get the help that you need from the right person;
- Think about whether your problem may be dealt with as well or even better, by for example a community pharmacist, or optician
- Help our administration team by providing information about the help you are looking for, they are trying to help you find the best care as quickly as possible.
- However, if you have a problem which you think is urgent and serious, be clear with is, we will always see you the same day if it is a problem that really needs to be seen on the same day.
The optician can deal with many eye problems, the community pharmacy can deal with many minor conditions, and both are free of charge and often on the same day.
House visits
These are carried out if you are genuinely unable to leave the house.
If you feel a house visit is required please ensure you call the Practice as early as possible in the day as house visits are generally carried out after late morning surgery/early afternoon.
We are fortunate to have Scottish Ambulance Service Paramedics attached to the Practice during the week. They will assist us in carrying out house visits where this is deemed appropriate by the Practice team.